Refund & Replacement

  1. Refund is only applicable if we are unable to provided the services to the customer as described/promised.
  2. Refundable balance if it’s prepaid bill/account and such charges are adjustable as per pending bills or usage of the duration (during which Customer used the internet on pro-rata basis).
  3. GST @ 18% is included in the tariff / charges if not mentioned separately and is payable over and above the plan charges.
  4. The Tariff Plans / Offers are subject to Guidelines / Directions / Orders issued by NorthNET.
  5. Any one time charges paid to NorthNet India Pvt. Ltd. at the time of installation are non refundable.
  6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
  8. Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 90 days of acceptance of Optical Network Unit (ONU)/WiFi Router by NorthNet India Private Limited.
  9. ONU/WiFi Router to be returned to a “person” appointed by NorthNet India Private Limited. It can be the local cable operator, NorthNet India retail partner or any logistics company appointed by NorthNet India Private Limited to recover back the ONU from customer location.
  10. Any fault in ONU to be replaced by NorthNet India Private Limited within 5 working days from the time of raising complaint with NorthNet India Private Limited/BSNL.
  11. Replacement of ONU due to upgrade / downgrade be done by NorthNet India Private Limited within 5 working days from the time of raising request with NorthNet India Private Limited / BSNL.
  12. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with NorthNet India Private Limited/BSNL. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.

 

Last Updated on 10th July, 2025

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